What is the proper way to handle leaving a line for higher priority tasks?

• A. Say 'Call me back'
• B. Say 'I'll call you back'
• C. Hang up
• D. Ignore

Answer: (B)

When you need to pause for a higher-priority task, the aim is to acknowledge the caller and commit to reconnecting. Saying “I'll call you back” does this clearly: it takes responsibility for resuming contact and sets the expectation that you will reach out again, which respects the other person’s time and keeps the communication loop moving. It’s proactive and professional, showing you intend to follow up once you’re free.

In contrast, “Call me back” places the burden on the caller and can create uncertainty or back-and-forth as the other person tries to reconnect with you. Hanging up or ignoring ends the exchange without resolution, which disrupts workflow and can erode trust in the system. So the best choice is to leave a concise message with that pledge to return the call.